Caterpillar Announces Launch of “Services Commitment” program at bauma Conexpo 2024; Showcases Products and Technology solutions to support Infrastructure growth in India
Caterpillar Inc., the world’s largest manufacturer of construction and mining equipment, is showcasing its world-class products, services, and advanced technologies to help customers build a better, more sustainable world, at the bauma Conexpo India 2024.
Caterpillar showcases its services commitment to the customers at bauma
Caterpillar announces the launch of "Services Commitment" program. Now as part of Customer Value Agreements (CVAs), Services Commitment represents service response guarantee and parts availability guarantee within an agreed timeframe. Caterpillar experts will be on hand to provide more information, and customers can also take advantage of exclusive show offers.
Another exciting launch at Caterpillar’s Services display is the Cat Central App, enabling customers to order Genuine Cat parts at any time, and from anywhere. Cat Central also provides a range of additional benefits such as personalized features to find the right parts quickly, free in-app manuals, and more.
“Caterpillar is committed to offering customers an exceptional customer experience throughout the lifecycle of their equipment to maximize their success. With the launch of Services Commitment program in India, Cat equipment will be easier to own,” said Mani Rajan, Director Distribution, Bangalore District, Asia Pacific Distribution. “By offering Services Commitment as part of their Customer Value Agreements, Cat dealers offer comprehensive, integrated solutions that help customers improve efficiency and productivity when using Cat equipment.”
In addition, Caterpillar is celebrating the 5th anniversary of Cat Financial operations in India. Caterpillar Financial Services India Pvt. Ltd. (CFSI), a subsidiary of Caterpillar Inc., is a Non-Banking Finance Company (NBFC), which has earned its position as a trusted provider for customers in the construction, mining, and infrastructure sectors. The expanded solutions it offers includes financing for parts, machine rebuilds, maintenance and equipment protection throughout the entire product lifecycle. Now it is even easier with the “MyCatFinancial” online portal, through which the customers can manage their accounts seamlessly.
Caterpillar products on display
With a focus on driving infrastructure growth and sustainability, Caterpillar showcases its latest integrated product solutions, including the newly launched Hindustan 2021F Small Wheel Loader, compliant with CEV Stage V emission norms.
Guests visiting the Caterpillar booth get an opportunity to look a wide range of machines, including hydraulic excavators, backhoe loaders, motor graders, skid steer loaders, dozers, and wheel loaders. Each model is designed to meet the changing needs of the construction industry while prioritizing operator safety and efficiency. These products offer lower fuel consumption, swifter operations and higher productivity compared with prior models.
“We want every customer to be more successful using our products, services and solutions. We offer a variety of products for different applications to meet the demand for higher productivity, tighter project completion schedules, competitive cost of operations, safety and more,” said Mukul Dixit, India manager of sales and marketing Global Construction and Infrastructure Division. “In addition, this year marks 5 years of Cat Financial in India, and we take pride in empowering our customers through flexible financing solutions, making it easier for them to buy and own the right equipment.”
As part of electric power solutions, generator sets under Cat and FG Wilson brands are on display to showcase their capabilities, which are designed to meet local emissions standards while reliably powering various applications.
Additionally, Caterpillar display includes a suite of digital solutions to streamline equipment management and enhance ownership experience. Key offerings include:
Cat Product Link™: A smart operation tool providing real-time data for effective fleet management.
Cat Grade with Assist: Automates excavator movements for improved precision and efficiency.
VisionLink: Delivers insightful analytics to enable informed decision-making, reducing costs and improving jobsite safety.
Caterpillar’s commitment to innovation and sustainability positions itself as a leader in supporting infrastructure development in India, helping customers to build a better, more sustainable world.
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About Caterpillar: With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment. Visit us at caterpillar.com or join the conversation on our social media channels.
About Caterpillar India: Caterpillar has been active in India since the 1930s. In India, at present there are over 7,300 people work at Caterpillar and about 4,000 people work at Cat dealers. Our presence in India includes state-of-the art manufacturing facilities, high-tech research and development, as well as numerous global support organizations. Caterpillar team and Cat dealers are spread across hundreds of locations in India to serve and support our customers and respond quickly to their needs. To know more visit https://www.caterpillar.com/india.
About Cat Financial: Cat Financial is a subsidiary of Caterpillar, the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Cat Financial provides a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.
