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An EPABX (Electronic Private Automatic Branch Exchange) is a private telephone network used within an organization. Here is a detailed summary of its key features, functions, and benefits: ### Key Features 1. **Call Routing and Switching**:    - **Automatic Call Distribution (ACD)**: Efficiently routes incoming calls to the appropriate extension or department.    - **Interactive Voice Response (IVR)**: Provides automated interaction with callers, guiding them through a menu to route their calls.    - **Least Cost Routing (LCR)**: Chooses the most cost-effective path for outgoing calls. 2. **Extensions and Scalability**:    - Supports multiple extensions, allowing internal communication among employees without using external phone lines.    - Can be scaled to accommodate growing business needs by adding more lines and extensions. 3. **Voicemail and Messaging**:    - Integrated voicemail services for each extension.    - Capability to send and receive messages within the network. 4. **Co